T-Mobile International AG is a holding company for the overseas assets of German telecommunications giant Deutsche Telekom. Operating in 11 European countries, the USA, the US Virgin Islands, and Puerto Rico, T-Mobile is the third-largest mobile-phone service provider in the world, though they use the name ‘Telekom’ within Germany.
T-Mobile USA has its headquarters in Bellevue, Washington. As the fourth-largest wireless carrier in the US market, T-Mobile has over 33 million customers, and annual revenues in excess of 21 billion US dollars.
Most jobs at T-Mobile involve sales. While there are different divisions within that description, Business-to-Business and Retail (that is, sales to consumers) being the two big ones, it’s basically about sales. Now, of course T-Mobile has to have the same support services that any other business needs, so there are also jobs in Human Resources, Legal, Engineering, Customer Service, Finance, and Purchasing. But if you’re going to be taking an entry-level position with T-Mobile, they’re almost certainly going to expect you to sell.
Getting That Job At T-Mobile
The T-Mobile Jobs site is at www.tmobile.jobs. You’ll see a menu across the top of the page. As usual, there are a few different ways to search.
Click ‘Opportunities’, and you’ll see a grey bar with a secondary menu appear below. Try clicking on ‘Retail’. Now look at the map of the USA that appears bottom-left, and click on your state. You may have to scroll down a bit to find Alaska and Hawaii. (Puerto Rico is not represented; you need to use the other search method, which we’ll talk about in a second, to find jobs in Puerto Rico.) Once you’ve clicked on your state, you’ll see a total number of openings in that state appear over the map, and a scrolling list of all the retail jobs in your state will appear to the right. There are also search boxes above the list, which you can use to narrow down the results. Now try clicking on ‘Sales’ in the grey secondary-menu bar. You’ll see the same map appear, and it all works the same. The other four options on the secondary menu have no search or listing function, they’re just fluff.
The other method is to use the far right option on the primary menu, which is helpfully labeled ‘Search Jobs’. This leads you to another page, you want the top option there, ‘Potential Employees’. Once you click that green ‘search now’ button you will (finally!) arrive at a useful search page. Ignore the two text-entry boxes at the top for now. Find the pull-down menu for ‘Job Category’. Here you can choose the area of the company you want to work in. Note that Puerto Rico is a separate category here. The pull-down menu below that allows you to choose a location by state, (PR for Puerto Rico), and then there are a series of boxes that allow you further define your search by part-time or full-time, temp or perm or internship, and how much you’re willing to travel. When all is to your liking, click ‘Search for Jobs’, and your results will be displayed. Note that getting back to the search menu again can be a bit tricky; you have to click the ‘Clear’ button to perform a new search.
Anonymous feedback from T-Mobile employees shows a solid satisfaction rating, one slightly above average. A respectable 77% of of respondents indicate they “approve of” interim CEO Jim Alling.
And now a few useful bits and pieces about working at T-Mobile –
- Average starting wage for Retail Sales Associate is about $10.50 per hour, with reports varying from a low of $8.00 to a high of $13.00 per hour
- Entry level applicants report a fairly standard interview process consisting of online application, followed by an email and then a face-to-face interview. Applicants for a salaried position should expect multiple interviews. Ironically for a telephone company, T-Mobile does not appear to use the phone interview very often.
- All applicants are subject to a background check through HireRight, which is reported to be very tough. Some applicants report that HireRight took as long as 2 or 3 weeks to complete the background check.
- T-Mobile uses the E-Verify system, which checks the information you put on your form I-9 against the information on file with the Social Security Administration and the Department of Homeland Security.
- Most interview questions are reported to involve real-life situations at the applicant’s previous jobs, of the sort, “Tell me about a time when…”
- Sample interview question – “Tell me a time you were criticized, and how did you improve from it?”
- Sample interview question – “Sell me Gatorade.”
- Sample interview question – “Name a time when you showed strength at your last job.”
- Sample interview question – “How have you gone out of your way to help a customer?”
So, there you have it. If you meet T-Mobile’s tough requirements, and you are excited about telecommunications, this may be the career choice for you.