Ritz-Carlton jobs can be truly unique. This is a hotel firm catering to the very top-end luxury clientele, and everything must be of the finest and best. Do you think you could enjoy a career with a firm like that? Let’s learn a little more.
The Ritz-Carlton actually goes back to the founding of the original Hotel Ritz in Paris in 1898, by Swiss hotelier Cesar Ritz, in collaboration with chef Auguste Escoffier. The brand came to North America with the opening of the Ritz-Carlton Montreal in 1912 and the Ritz-Carlton Boston in 1927. Oddly enough, the expansion into international markets did not begin until 1983. The Ritz-Carlton Hotel Company LLC is today a wholly-owned subsidiary of Marriott International.
Compared to some of the firms we have reviewed here lately, the Ritz-Carlton company is small, with only 38,000 employees. This is an organization which focuses on quality, not quantity.
The Ritz-Carlton hotel on the 102nd through 118th floors of the International Commerce Centre in Hong Kong is some 1400 feet above the ground, making it the tallest hotel in Asia.
There are a great variety of jobs available at Ritz-Carlton, such as –
Administrative – Keeping track of the million and one details, of everything!
Event Management – Conventions, Weddings, Bar Mitzvahs, Gatherings Of The Clans, you name the event, and the Ritz-Carlton has hosted it! But that all takes planning and execution, and this is the department that makes it happen.
Finance and Accounting – Everyone needs to get paid, and this is the department where the bookkeeping gets done.
Food and Beverage – The Riza-Carlton was co-founded by a chef, and they take their food very, very seriously.
Housekeeping and Laundry – It’s not glorious or glamorous, but a hotel generates an endless flow of dirty sheets, towels, and god-knows-what-else. This is the department where that stuff gets washed, over and over and over again.
Human Resources – Any organization always has people coming and going, and even existing employees need help with benefits, and changing tax status, and a million other such personnel-related issues.
Information Technology – Computer, computers, computers, they run everything these days, and when they go wrong, the IT department is there to put them right.
Landscaping – Any luxury hotel has endless work for gardeners and landscapers. The plants never stop growing, after all.
Purchasing – A luxury hotel consumes immense mountains of supplies every day, and someone has to make sure all those items are efficiently and economically purchased. Furthermore, they have to be scheduled to be delivered in an efficient manner, which can sometimes me a greater challenge. All of this is upon the shoulders of the Purchasing department.
And there are also job listings for Architecture & Construction, Engineering and Facilities, Golf, Fitness, and Entertainment, as well as Loss Prevention and Security.
Note that there are also international jobs to be had with Ritz-Carlton, which has a total of 79 properties in 26 different countries.
Employee satisfaction ratings, based upon anonymous feedback from current and former Ritz-Carlton employees, are very high. Based upon the same anonymous feedback, an astonishing 96% “approve of” CEO Herve Humler.
Getting That Job At Ritz-Carlton
To spare yourself 3 or 4 screens of bother, just start here . Scroll down a bit, and in the middle of the screen, you’ll see two big beige buttons. Click the left one, “Management Positions Worldwide and non-Management Positions in the US and Canada”. Finally, you arrive at the Job Search page. By default, you start on the Basic Search tab. Here you can enter a keyword, you won’t have a job number unless you’ve been given specific information by someone, the Location field is obvious, (the United States is listed alphabetically down near the bottom), and the last field lets you choose a specific branch of Ritz-Carlton you’d like to work for; I suggest leaving that set to All.
Now take a look at the Advanced Search tab (tabs are selected near top of page), note that the first section is the same as Basic Search, but it also allows you to specify part-time or full-time or seasonal, whether you want to work permanent or temp, whether you’re willing to travel and/or relocate, and what your education level is. I searched for hourly jobs in California, requiring no more education than a high school diploma, and I found 94 job listings. Not bad, not bad at all.
The last of the three tabs allows you to view all job openings listed, which can be amusing. Thus one may learn that the Ritz-Carlton in Beijing, China needs a Manager of Guest Recognition. Furthermore, the Ritz-Carlton in Bahrain has been desperately seeking a Manager of Sales and Promotions, a Bar Manager, and an Assistant Director of Food and Beverage since February of 2012. You don’t suppose the fact that they’re in the middle of a revolution has anything to do with their hiring difficulties, do you?
And now, a few bits and pieces that may help you land a Ritz-Carlton job –
- Average wage for a Server is $5.75, ranging from a low of $4.00 per hour to a high of $8.00 per hour. If that seems low, remember this is a tipped position.
- Average wage for a Front Desk Agent is $13.68 per hour, with reports ranging from a low of $12.00 per hour to a high of $15.00 per hour.
- Average wage for a Concierge is $13.19 per hour, with a reported low of $13.00 and a high of $14.00 per hour.
- Most applicants report a three step interview process, consisting of phone pre-screening, an in-person interview, and then a second face-to-face interview with the Director of the area in which the applicant will be working.
- All applicants should expect to be subjected to a drug test.
- Ritz-Carlton uses the E-verify system to verify the eligibility of all applicants to work in the United States.
- Sample interview question – “Tell me about a time when you had to complete multiple projects at the one time to meet the same deadline”
- Sample interview question – “How would you handle a situation where the guest was very demanding, or insisted that something be done a certain way, because of their celebrity status?”
- Sample interview question – “What do you have to offer the company?”
- Sample interview question – “Are you an honest person? Rate yourself from one to ten”
- Sample interview question – “Give us an example of a time when you overcame a disagreement with your boss at work”
And there we have a quick summary of what you need to know to help you get Ritz-Carlton jobs. Most employees speak very well of the company, the benefits package, and the overall culture. There is no overall pattern of complaints. Employee satisfaction is very high. If you can fit yourself in to one of the available job openings, you may well be off to the start of a great career.