If you are looking for a job in fast food, then filling out a Wendy’s application is something you should definitely consider. After all, if you’re going to flip burgers, you may as well flip good burgers.
Dave Thomas founded Wendy’s in Columbus, Ohio in 1969, using the name of his youngest daughter. Thomas was inspired by the Kewpee burgers he had eaten as a child, and it was from this source that he derived the idea of square beef patties and thick malts. The next year, Wendy’s opened a second restaurant in Columbus, featuring what Thomas claims was the first modern drive-thru window.
While continuing a program of patient, cautious expansion, Wendy’s was, in 1979, the first to introduce a salad bar. In 2008, Wendy’s announced a merger with Triarc, Inc, the parent company of the Arby’s chain. The merger was eventually unsuccessful, and Wendy’s became a separate company again in the summer of 2011.
Wendy’s today is the third largest burger chain, measured by number of stores, with about 6500 locations. They have a bit over 42,000 direct employees, (not including those who work at franchise locations), and annual revenue of approximately 2.4 Billion US dollars.
Wendy’s appears to have only one job title for hourly restaurant staff. That title is “Crew Member”, and I was literally unable to find a single listing for any other job title, in spite of careful searching. There are certainly plenty of openings. For example, Austin, TX currently has 21 job openings, and every single one of those is for a “Crew Member”. So, let’s take a detailed look at what Wendy’s requires of you, as a Crew Member.
You need to be at least 16, although some franchise locations may require you to be 18. You need to be able to stand for long periods of time, and you need to be able to lift 25 to 50 pounds. You need to be neat and well-groomed, and you need to be able to speak clearly to the customers over a headset.
They do warn you right up front that you will be performing many different tasks during a single shift, so let’s take a quick look at some of the specifics.
At the drive up window, you take orders over the headset, you suggest upgrades, you calculate the total bill and inform the customer, you take their payment, you make change, and you deliver the food as it emerges from the kitchen, adding napkins, plasticware (the infamous spork), and condiments as needed. At the inside counter, you perform all the same functions face to face.
At the grill, you prepare the beef patties as per procedure, cooking them correctly for each order, (that is, medium rare, well done, etc), but with regard for food safety issues, and carefully timing your work to sequence with the operations of other team members.
At the fryer, you fry the french fries, the chicken patties, and other specialty or promotional items as appropriate, not only with careful attention to food safety, but with due regard for your own safety and that of your co-workers; hot oil is dangerous! You also monitor the oil temperature carefully to avoid the risk of fire.
On the restaurant floor, you clean up after departing customers, you clean, wipe and sanitize the tables, you keep the floor area clean and safe, mopping up any spills immediately and placing wet floor signs. You stock the condiments area and keep it clean, wiping up the inevitable messes around those infernal ketchup pumps. You greet customers entering the restaurant and say farewell to those leaving, inviting them to return soon. You empty the trash, and keep the trash can area clean. You assist customers with any reasonable request, and bring special items (crayons, crackers, etc) as needed to help keep noisy children entertained so they do not disturb other guests.
In all your operations around the restaurant and its environment, you keep alert to any unsafe or unhealthy situations which may develop, and inform your manager or supervisor immediately if you should encounter any such problems.
And, of course, there are always the tedious little jobs like sweeping the parking lot or refilling the soap dispensers in the restrooms that somebody has to do.
A review of anonymous feedback from current and former Wendy’s employees shows a solidly respectable level of employee satisfaction, one somewhat above average. On a more positive note, a fairly impressive 83% indicate that they “approve of” CEO Emil Brolick.
Getting That Job At Wendy’s
The Wendy’s career site (http://www.wendys.com/careers/) is another of those corporate career sites with a lot of verbiage and pretty pictures and flash animations, but there is some hard information to be found, if you look in the right place. When you land at the page, click on Crew Positions. When that page loads, click the big green button labeled “Search Jobs Now”. At the next page, there are three ways to search. You can enter your zip code, set a distance to search to, and then click the dark red button just to the right of the “distance” box. Or you can click on your state on the national map below that, (hard to do with Rhode Island). Or you can click a state in the alphabetical list below.
If your search yields zero results, you’ll soon discover that the “back to top” link doesn’t work, (I wonder if they’re hiring a webmaster?), so just look near the top of the page you’re on, and click where it says in red “All Restaurant and Food Service Jobs”. Right, so, you know there are Wendy’s near you, but your search shows nothing. This is almost certainly because the Wendy’s in your area are franchise locations. Just go to the store locator (http://web.sa.mapquest.com/wendys/?tempset=en_search), find the nearest location, and go apply in person. You’ll probably get an interview sooner that way, just be sure to go by in mid-afternoon of a week day, between lunch rush and dinner rush, when they’re not busy.
If you do find a listing for a corporate owned restaurant in your area, just click on the listing to read more, and then click the red “Apply Now” button at bottom right.
And now for our usual collection of bits and pieces of useful information –
- Average wage for a Crew Member is $7.70 per hour, with reports ranging from a low of $6.00 per hour to a high of $9.00 per hour.
- Wendy’s appears to use a very simple hiring process, consisting of a single face to face interview. A review of applicant reports shows frequent comments that the whole interview and hiring process seems to be very loosely organized.
- Applicants who applied online report being asked to take a Personality test and a Math Skills test, while those who applied in person were spared all this and skipped right to the first (and only) interview. This may be a good argument for applying in person rather than online.
- Sample interview question – “What do you do if a customer gets mad?”
- Sample interview question – “Can you describe a situation in which a customer or co-worker was dissatisfied? What did you do, and how did you handle it?”
- Sample interview question – “Were you ever part of a team in school?”
- Sample interview question – “Would you be willing to cut your hair?”
- Sample interview question – “What are your best qualities as a worker?”
And there you have a summary of what you need to make your Wendy’s application successful. With the possible exception of In N Out, this is as good as fast food gets. Since you’re going to be eating where you work, (that’s inevitable with any restaurant job), why not work where the food is good?