If you’re looking for a career with a casual-dining restaurant chain, filling out a Ruby Tuesday application is one possibility you shouldn’t overlook.
Forty years ago, in 1972, a man named Sandy Beall received a $10,000 endowment for the purpose of opening a restaurant. Four of his frat brothers from University of Tennessee added their investments, totaling another $10,000, and the restaurant was launched in a location adjacent to the Knoxville campus of their alma mater. The name Ruby Tuesday, taken from a Rolling Stones song which was tremendously popular at the time, was suggested by one of the four anonymous frat brothers.
Ruby Tuesday grew steadily over the next ten years, adding a new store every nine months or so, for a total of sixteen by 1982, when Beall sold the chain to Morrison Restaurants for $15 million in cash and stock. Which is not a bad return on a $20K investment, even allowing for the massive inflation of the mid-to-late 1970’s.
Over the last 30 years Ruby Tuesday Inc., (the name was changed from Morrison Restuarants Inc. in 1996), has experimented with many other ideas, including a barbecue chain called Jim N Nick’s, and a wannabe-Rubio’s called Lime Fresh Mexican Grill, but never stopped expanding their core business.
Today Ruby Tuesday has 750 company-owned restaurants, 43 franchise locations within the USA, and 53 more franchisees in the international market. They have roughly 40,000 employees, and an entirely respectable annual revenue of 1.2 Billion US dollars.
Ruby Tuesday Jobs
Server – You guide the guests through the beverage, food, and promotional menus, you write their order down and repeat it back to verify. You enter the guests’ order at the terminal, you deliver the food from the kitchen, you offer desert, you present an accurate check and make change.
Host – You greet the guests, seat them or add them to the waiting list, present them with menus and promotional materials, make suggestions, be sure they have napkins and silverware, fetch crayons and kid menus for children, refill drinks and bus tables as needed.
Busser – You remove the dirty dishes, you wipe and sanitize the tables and booths, you keep the floor around the tables clean, you assist waiters with drink refills and other guest requests as needed, and when in the area as guests are departing, you invite them to return.
Food Expo – You manage all re-cooks and special order requests, you act as interface between servers are cooks, so there is a single point of contact. You group the dishes coming out of the kitchen by ticket, you use food runners to deliver food to the tables if the server is delayed, and you perform a basic quality control function, checking all orders as they emerge from the kitchen to see that they match the ticket.
Garden Bar Attendant – You set up, maintain, and take down the Salad Bar. You wash, clean, peel and prep vegetables, you measure and assemble cooked items and other ingredients per recipe, you clean and organize and maintain the walk-in frig, the prep area and the dry storage areas. You make salads for any guests who are unable to access the salad bar for whatever reason.
Anonymous feedback from current and former Ruby Tuesday employees shows a middling employee satisfaction rating, one slightly above average. On the other hand, only 42% indicate that they “approve of” CEO Sandy Beall.
Getting That Job At Ruby Tuesday
The Ruby Tuesday career site, (https://my.peoplematter.at/rubytuesday/hire/application), is very easy to use, and essentially walks you through the process. Just click the orange button marked “Get Started”, and at the next page, either enter your city and state, or enter your zipcode. Then click the little blue button marked “Go”. If you live in the wrong part of the country, you’ll get no results, as I did when entering my current location in California. But when I entered my old residence of Kansas City, I found four Ruby Tuesday locations within 16 miles. Once you have a list of the locations near you, select the check-box at the left end for those at which you want to see jobs. Now hit the big orange “Next” button at the bottom right of the page. On the next page, you’ll see a series of listings for open jobs, both hourly and salaried. To the right of each listing is a little symbol like a magnifying glass and a piece of paper, click that to read more about the job. To the left of each listing is a check-box you can tick to apply for that position. There may be more than one page of listings. If so, you’ll see the rest when you click the “Next” button at bottom right.
Next you’ll go to step four, as seen on the list at the left side, and from there it’s a standard employment application, asking you about previous jobs, education, references, etc.
And now here are a few odds and ends that may be useful to you –
- Average wage for a Server is $3.74 per hour, with reports varying from a low of $2.00 per hour to a high of $8.00 per hour. Here again we see the effects of unfortunate state laws on the East Coast which allow employees in tipped positions to be paid far less than minimum wage.
- Average wage for a Garden Bar Attendant is $9.00 per hour, with reports varying from a low of $9.00 per hour to a high of $9.00 per hour.
- Applicants report a basic interview process for hourly employees, involving one or possibly two face-to-face interviews. Many applicants who applied in person report being interviewed immediately.
- Sample interview question – “Tell me why you left your last job.”
- Sample interview question – “How do you handle guest complaints?”
- Sample interview question – “Describe the best experience a server ever gave you at a restaurant.”
- Sample interview question – “Can you tell me a circumstance in which you had to make a decision that involved an ethical dilemma? How did you handle it, and do you feel that you made the right choice?”
- Sample interview question – “What would people say about you if I were to ask them?”
And there you have an overview of what you need to know to get that Ruby Tuesday application turned into an interview and a job!